What is telesales specialist job description? (2024)

What is telesales specialist job description?

Responsibilities. Contact potential or existing customers to inform them about a product or service using scripts. Answer questions about products or the company. Ask questions to understand customer requirements and close sales. Direct prospects to the field sales team when needed.

What are the duties of telesales?

Telesales Representative responsibilities are:
  • Assisting in resolving customer complaints/disputes.
  • Providing information to customers.
  • Monitoring sales performance.
  • Closing sales deals.
  • Keeping a record of calls and relevant details.
  • Updating customer details.

What skills do you need to be a telesales consultant?

Telesales Representative Requirements:
  • Excellent communication skills.
  • Creative thinking skills.
  • The patience and ability to engage customers in conversation.
  • Good sales ability.
  • Working knowledge of relevant computer software.
  • Excellent interpersonal and problem solving skills.

Is telesales a hard job?

We're definitely not scamming anyone, and it's like any other sales job, only it's over the phone. 3. Even if you have a sales background, you won't be completely prepared with how hard it is to sell something over the phone. I had a background in sales and being able to sell something always came really easy to me.

Is telesales a good career?

One of the most significant advantages of a telesales job is that you can set your paycheck depending on the results you get as there is a possibility of doubling your base salary. It is a demanding occupation because you have to rise above ranks to be an authentic voice for the brand you are representing.

How much do telesales agents make?

The average salary for TELESALES Representative is £29,845 per year in the United Kingdom. The average additional cash compensation for a TELESALES Representative in the United Kingdom is £6,963, with a range from £2,248 - £21,567.

What is an example of telesales?

Telemarketing, often called “telesales” or “inside sales”, involves selling services or products by telephone or online. Think of the times when you've received calls from companies imploring you to upgrade your cell phone. That's telemarketing.

How to pass a telesales interview?

To prepare for a telemarketing interview, research the company and its products or services, practice your pitch, and prepare answers to common interview questions. Make sure to showcase your communication skills, ability to handle objections, and previous sales experience, if any.

How do I prepare for a telesales interview?

Role-specific questions
  1. What is your experience in sales/customer service?
  2. What telecom technologies have you used in the past?
  3. In telemarketing you don't have the benefit of face-to-face contact. ...
  4. Have you worked with quotas? ...
  5. What is the difference between B2B and B2C? ...
  6. How do you engage the prospect's attention?

How can I be good at telesales?

11 Telesales Techniques: Improve Your Telemarketing Conversion Rates
  1. Top 11 telesales tips that work.
  2. Don't sound scripted — but do have a script.
  3. Keep the promises you've made to improve your teleselling conversion rate.
  4. Ask questions.
  5. Listen to the leads.
  6. Continuously analyse data.
  7. Record calls.
  8. Set up personal goals.

What are the disadvantages of telesales?

Disadvantages of telemarketing
  • telemarketing can be resented - particularly when dealing with business-to-consumer customers, and when calls are made in the evenings.
  • customer lists may not always be clean and opted-in - this leaves you with a potential risk of breaking the law.
  • customer lists can be very costly.

Do telemarketers make good money?

How Much Do Telemarketer Jobs Pay per Year? $30,000 is the 25th percentile. Salaries below this are outliers. $44,000 is the 75th percentile.

What is the most important telesales skill?

Successful telesales agents need to have excellent communication skills . They need to be able to start and maintain meaningful conversations with strangers. Telesales representatives can quickly read the tone and pitch of the person they are speaking with and adjust their voice to create more rapport.

Is telesales cold calling?

While telemarketing refers to a broad category of outbound calls made to potential customers to gather information or promote a product or service, cold calling explicitly targets potential customers with the goal of setting an appointment or closing a sale.

What is the difference between telemarketer and telesales?

TELEMARKETING IS: A service that generates interest, creates opportunities, provides information, factors customer feedback, makes appointments and produces leads by telephone. TELESALES IS: A service that sells your products or services directly to the customer by telephone.

What is the difference between telemarketing and telesales?

Telesales is a much older term and is specifically about selling products or services. Telemarketing is a form of direct marketing that generates new customers – it's more about building leads than sales. Telemarketing is carried out via the telephone.

Do telemarketers get paid per call?

Compensation for telemarketers varies by company. Telemarketers are either paid per hour, by the sale, or a combination of both. Telemarketers often have a commission component in their compensation so that they are motivated to make the sale.

How many phone calls should a salesperson make?

Making at least 6 cold calls can increase your contact rates by 70%, according to research conducted by Call Hippo. According to Velocify, 93% of converted leads are often reached only by the 6th cold call attempt. Almost half (48%) of salespeople don't make a follow-up call.

Do salespeople make a lot of money?

Yes. A six-figure income is possible with hard work and dedication. Achieving such a level of income means developing solid sales rep skills, closing big deals, and consistently meeting your quotas.

How do I start a telesales call?

Ways to Open a Sales Call
  1. Greet them warmly.
  2. Mention the research you've done about their company.
  3. Drop the name of a mutual connection.
  4. Reference a company contact.
  5. Use information from their LinkedIn profile.
  6. Reference a competitor.
  7. Bring up pain points.
  8. Don't be afraid to engage in small talk.
Nov 15, 2023

What is telesales also known as?

Telemarketing (sometimes known as inside sales, or telesales in the UK and Ireland) is a method of direct marketing in which a salesperson solicits prospective customers to buy products, subscriptions or services, either over the phone or through a subsequent face to face or web conferencing appointment scheduled ...

Why should we hire you?

“I should be hired for this role because of my relevant skills, experience, and passion for the industry. I've researched the company and can add value to its growth. My positive attitude, work ethics, and long-term goals align with the job requirements, making me a committed and valuable asset to the company.”

How to introduce yourself in interview?

To introduce yourself professionally in an interview, start with a polite greeting, state your full name, mention your educational background and relevant work experience, highlight key skills and strengths, briefly share your career objective, and express gratitude for the opportunity.

What is the best answer for Tell me about yourself?

Here's how to best answer “tell me about yourself”:

Introduce yourself, tell them who you are and what you do. Then, talk about your past work experience, key responsibilities, and skills. Mention your relevant achievements. Finally, explain how your strengths can contribute to the company.

How do you sell a pen in an interview?

4 Tips for a Solid “Sell Me This Pen” Answer
  1. Be Confident. Remember, the primary reason your interviewer is asking this is to gauge how well you respond when you feel pressured or caught off guard. ...
  2. Highlight a Need. ...
  3. Emphasize the Features and Benefits. ...
  4. Don't Forget to Close.

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