Optimum.net Store Locator (2024)

FAQs

Is there an Optimum internet outage near me? ›

Your service is up and running.

Please call 855-267-8468 to speak to an Optimum representative.

Drop off the box.

Bring it to Walgreens, FedEx Office or any authorized FedEx location. Don't use a FedEx Drop Box. Remember to ask for a receipt for your shipment as proof of mailing. * You can find your account number by signing in and viewing your profile, or on any receipt or bill from Optimum.

You can also check for nbn outages or planned maintenance at your address by visiting nbn network status and outages.

Ensure Airplane mode is off. Ensure Data Roaming is turn on if you are outside the Optimum Mobile Coverage Area. Check to see if you are currently in a covered Zip Code. Ensure Wi-Fi is turned off and you are using Optimum Mobile Data.

Offer a simple greeting or question to start a conversation rather than saying something clever. Ask open-ended questions that require the other person to give a detailed answer. Practice positive body language when you speak to others, like smiling, making eye contact, and nodding at the right time.

Dial "0". Most of the time, pressing "0" will take you to an operator. If it doesn't, press it multiple times. For many systems, pressing it twenty times will do the trick.

At the top of the bill, you can find your account number and access code, plus your Service Address (which may be different from Billing Address).

Can I watch Optimum TV without a cable box? ›

Watch all your channels at home, stream your favorite networks on the go, and turn any screen into a TV using the Optimum TV app or Optimum app.

An Optimum ID is a unique username that provides access to extra services and benefits.

Negotiate for Better Prices

Call customer service at (866) 218-3025 and try to ask about other deals or ways they can help you lower your bill. Believe it or not, big companies, even Optimum, have a customer retention department whose job it is to keep customers loyal to the company.

Rented devices can be returned at any time with all included accessories, such as power supply and cables as long as you remain a customer. Devices can be returned by: Visiting your local Optimum store.

There could be a number of factors that affect your internet connection. First, and most likely, is issues with your equipment. Restarting your modem/router will often resolve the issue. Other reasons why your internet may keep going out include inadequate speeds, network congestion and inclement weather.

You can use a site like downdetector.com to see if anyone else is having connection issues in your area. Many ISPs also have outage alerts via their websites and apps. Of course, you could always just call your ISP to find out if there's an outage.

Visit Suddenlink's outage reporting page. Log in to your account. Check under “My Services” for Suddenlink outage details.

Check Network Cables and Connections: Ensure that all network cables and connections are securely plugged in. If you're using a wired connection, make sure the Ethernet cable is properly connected to both your modem and your device. Restart Modem and Router: Power cycle your modem and router.